North Central Mental Health Svcs., Inc.
988 Call Center Attendant - 3rd Shift
- directions_car 43201 Columbus
- work Full-time
About the position
North Central operates the largest 988 Call Center in Ohio. People struggling with mental health crises can call 988, a new, national hotline number focused on providing lifesaving suicide prevention and crisis services. The 988 network is made up of over 200 call centers nationwide receiving calls, chats and texts from people in crisis connecting callers with specialists trained to assist with mental health crises, including psychotic symptoms and substance abuse.
This is non-exempt, full-time position reporting to the Suicide Prevention Services Coordinator. Work week is Sunday-Saturday. This means you can be scheduled to work any day of the week, including weekends. Shifts will be completed on site. Must successfully complete required training.
- 3rd Shift: 11:00 p.m. - 7:00 a.m.
Rate of pay is $22.00 hourly. Training is required and provided.
Key Functions
- Provide coverage for 988 directed calls to our Suicide Prevention hotline during shift hours weekly (40 hours); will include weekend hours either on a rotational basis or permanently scheduled, if preferred.
- May including initiating and responding to emergency service departments such as fire, police or social service organizations to assist survivors and execute trauma-informed crisis stabilization techniques.
- May actively participate in training other Suicide & Lifeline employees or provide silent monitoring of calls during active sessions.
- Report issues requiring resolution through electronic means, as necessary.
Requirements
- High School Graduate (or equivalent); Bachelor's degree preferred
- Steady consistency to report timely and fulfill duties
- Willingness to successfully complete paid Suicide Prevention training program requirements for preparedness
- Ability to demonstrate and maintain poise
- Computer experience, including MS Office products and email
Perks
- Electronic Onboarding
- Team-Oriented Environment
- Excellent Health, Dental and Vision Care Coverage Options
- Employer Paid Life Insurance, Long-Term Disability and AD&D Coverages
- Supplemental Life Purchase Options
- Ancillary Benefits to Include Long-Term Care and Whole Life Options
- 401(k) and Roth Plans with Employer Matching & Discretionary Contributions
- Generous Paid Vacation, Holidays, Sick and Personal Days
- Mileage Reimbursement at the Federal rate
- Free Parking
- North Central is a Federal Student Loan Forgiveness Participant
- Referral Bonuses
- CARF Nationally Accredited Establishment
- Serving Franklin County for over 50 years
- Acknowledged Among Top Non-Profit Organizations
Background and reference checks will be conducted. Individuals are not considered applicants until they have completed an application and completed an on-site interview. Completing the application does not guarantee employment. In accordance with North Central's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA
IND123 LP
Place of work
1301 N. High Street
43201 Columbus
United States of America
About the company
North Central Mental Health Services, Inc. is a broad-based community mental health and substance use, addiction and recovery provider serving residents within Franklin County, Ohio.
North Central serves all age groups to provide treatment for children, adults, couples and families. We provide assistance to deal with life problems and pressures in positive, constructive ways. Our outpatient programs provide counseling and therapy to help deal with situational issues as well as therapy for those struggling with long-term, intense mental disabilities.
North Central’s substance use disorder, addiction and recovery services provide the support, treatment and encouragement needed to help individuals move toward recovery and independence. Our residential program assists individuals suffering from mental illness who are currently unable to live unassisted but strive to become independent and self-supporting.
In addition to direct treatment and residential programs, North Central emphasizes the importance of education and prevention services, including Suicide Prevention Services, for schools, civic organizations, faith-based institutions and private businesses.
North Central operates the largest 988 Suicide & Crisis Call Center in Ohio.
Similar job titles
- Helpline Operator - Night Shift
- Support Specialist - Overnight
- Crisis Line Representative - 3rd Shift
- Emergency Response Agent - Night Shift
- Nighttime Crisis Counselor
- After-Hours Support Associate
- Nocturnal Helpline Coordinator
- Late-Night Call Center Specialist
- Evening Shift Crisis Operator
- Overnight Helpline Assistant
Relevant places near
- Dublin
- Grove City
- Westerville
- Reynoldsburg
- Upper Arlington
- Gahanna
- Hilliard
- Whitehall
- Worthington
- Bexley
Job ID: 9679447
/ Ref: af7458da3950f3da159f068e37150743